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  • SAP Helpdesk Consultant

Industry Internal
Location Bengaluru
Experience Range 4 - 5 Years
Not active

Job Description
About Us
Ness is a global leader in digital transformation, we are a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. With 20+ years of specialization in product and platform engineering, we design, build, & integrate digital platforms and enterprise software that help organizations to engage with customers, differentiate their brands, and drive profitable growth for them. Our experienced designers, software engineers, data experts, and business consultants, partner with clients to develop roadmaps that identify ongoing opportunities to increase the value of their digital solutions and enterprise systems. The exciting work happens through 11 innovation hubs with 4000+ Nessians located across the globe.
About Company
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Roles and Responsibility


 Job Requirements:

 

1.         Take care of day to day helpdesk support operations.

2.         Provide support with issues resolution for SAP Finance, HR, MM, SD, Project Systems, Basis, Enterprise Portal, BI/BW at Level 1 and Level 2.

3.         Provide support with SAP end-user configurations for internal business users.

4.         Excellent communication skills and experience of dealing with end users on telephone and emails (Mandatory)

5.         Use ticketing tool (ServiceNow) for acknowledging tickets, classifying tickets, routing to SAP consultants for resolution if beyond L1 and L2.

6.         Provide first level support for non-SAP applications like SuccessFactors LMS, MS Sharepoint, IT and 3rd party software’s.

7.         Maintain documentations (user manuals, procedures and issue resolution quick-guides for most frequent issues)

8.         Experience on Audits.

9.         Preparing training materials and conducting user trainings for the changes, features and new projects released/rolled-out at company.

10.         Knowledge on FIM/MIM and AD is preferred.

Desired Skills

1.         ITIL - Incident management

2.         SAP service desk support

3.         IT and Audit management knowledge

4.         SLA & KPI understanding

5.         Good communication skills

Recruiter Name Chethan
Recruiter Email Id chethan.lingegowda@ness.com
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